Owner Services:

GLMC offers professional property marketing and management services to owners of investment-grade multi-family residential, senior, student housing, commercial, retail and office properties.

Superior Service through a Team Approach:

A consistently superior level of service is provided to our clients through a team approach to management. The skills and experience of our highly-trained real estate professionals, representing a broad range of disciplines, allows them to apply their expertise to the unique and specific marketing and management needs of each property.

Communications:

To assure that our efforts are meeting the needs and expectations of the property owner or asset manager, our protocol includes regularly scheduled communications between all parties. These communications include weekly marketing updates, the production of monthly income statements and variance reports as well as regular face-to-face meetings operational and strategic planning sessions and site inspections. In a fast-paced world, we realize that pertinent information provided on a timely basis is the key to making smart business decisions.

A Tailored Approach:

Systems and procedures are designed with the flexibility to meet the specific needs of a given property while conforming to each client’s reporting requirements. A creative approach to management and marketing means Great Lakes Management can tailor services to each client’s individual needs.

Marketing:

Marketing expertise at GLMC spans all stages of a property’s evolution from the pre-marketing of new construction to maintaining desired occupancy levels at established projects. A thorough and project-specific marketing plan is prepared which defines the realities of the market, appropriate marketing techniques and materials to be used, staffing requirements and the development of a budget which will most effectively support the project’s marketing objectives.

Resident Services:

Recognizing that it is through consistently superior service that residents and retail and commercial tenants are satisfied, GLMC strives to maintain the utmost in tenant satisfaction while providing a positive living and/or working environment. To this end, Great Lakes Management has invested in customer service and fair housing training along with concierge and corporate services in addition to researching the benefits of new technologies for each asset on an on-going basis.

The Physical Asset:

Since the maintaining and upgrading of the physical assets under our management is so important, Great Lakes Management performs a maintenance checklist on each rental home and commercial space prior to a new tenant taking occupancy. In addition, a preventative maintenance team systematically inspects each rental home an annual basis.

The People Make the Difference:

GLMC has a staff that numbers in the hundreds engaged in all phases of residential (senior, student housing and multi-family), retail and commercial management. While employees work in specific positions including management, marketing, maintenance, painting, housekeeping, administrative, caretaking, accounting, services coordination, data entry and financial analysis, they understand that only when working as a team will they be successful. We pride ourselves on recruiting and retaining team members who possess a passion for the people they serve.